Privacy Policy

Information We Collect

At ChronoVoid Flare Hotel, we collect information that you provide directly to us, such as:

• Personal identification information (name, email address, phone number)
• Reservation details and preferences
• Payment and billing information
• Communication records and feedback
• Special requests and accessibility needs

We may also automatically collect certain information about your device and usage patterns when you visit our website or use our services.

How We Use Your Information

We use the information we collect to:

• Process reservations and provide hotel services
• Communicate with you about your stay and our services
• Personalize your experience and improve our offerings
• Process payments and prevent fraudulent activities
• Comply with legal obligations and protect our rights
• Send promotional materials (with your consent)

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in our operations (payment processors, booking systems)
• When required by law or to protect our legal rights
• In connection with a business transfer or acquisition
• With your explicit consent for specific purposes

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• SSL encryption for data transmission
• Secure payment processing systems
• Regular security audits and updates
• Restricted access to personal information
• Staff training on data protection practices

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access and review your personal information
• Correct inaccurate or incomplete data
• Delete your personal information
• Object to or restrict certain processing activities
• Data portability rights
• Withdraw consent for marketing communications

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. We use:

• Essential cookies for website functionality
• Performance cookies to analyze website usage
• Marketing cookies for personalized advertising (with consent)

You can control cookie preferences through your browser settings or our cookie preference center.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary based on the type of information and applicable legal requirements.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will take steps to delete the information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.